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The Ace Centre logo

Your privacy matters

Ace Centre is a registered national charity (no. 1089313) dedicated to the support of individuals with complex communication and physical difficulties, and we have always been committed to protecting the privacy and security of the personal data of our clients.

  • We take your privacy seriously;
  • We are committed to protecting the security of your personal information;
  • We comply with data privacy laws when using your personal information;
  • We will explain your rights to control your personal information to you, and how to use them.

To achieve our charitable objectives, Ace Centre provide a range of specialist services to individuals with communication and physical difficulties, their families and the professionals working with them. The effective delivery of these services involves the collection and processing of information that is considered personal information.

In compliance with the requirements of the Data Protection Act 2018, Ace Centre ensure that the information we collect from, and about, you is:

  • Collected for valid purposes that have been clearly explained to you, and not used in any way that is incompatible with those purposes;
  • Kept securely;
  • Accurate and up-to-date;
  • Retained by us only for as long as is necessary to meet the purposes of our service delivery that we have informed you of, or to meet statutory requirements, where they are more onerous.

Ace Centre is compliant with the National Data Opt-out Programme.  The data that we process is used for individual care and treatment, and for internal research and planning to monitor, analyse and improve service outcomes to optimise our provision.  We do share data with 3rd parties, but only for the purpose of providing direct individual care to our clients, and only the minimum data is shared. Where client data is used to monitor, analyse and improve our service outcomes, this data is anonymised. Where research is undertaken, clients must give their prior, explicit consent to participation in that specific research project before their data can be used. To find out more, or to register your choice to opt out, please read our full Compliance Statement.

Why do we collect and use your personal data?

Ace Centre collect and use your personal data to:

  • Enable us to carry out specific functions for which we are responsible;
  • Obtain quantitative & qualitative detail (you cannot be identified in this data) that:
    • Allows us to assess our performance and set targets for our Charity & staff;
    • Informs business decisions, e.g. the allocation of resources.

What personal data do we collect?

The type of data that Ace Centre collect includes:

  • Personal information that could identify you (e.g. name, date of birth, contact information, and unique identification numbers);
  • Characteristics (e.g. gender, ethnicity, medical diagnosis/condition, special educational need);
  • Written records about our work with you (such as notes of assessments, reviews and equipment installations, telephone calls made, appointments booked, contact with other organisations/professionals on your behalf).

For full details of the data we collect, process, share and hold for each of our key services, please read our full Privacy Policy.

How do we use your personal information?

Ace Centre provide a number of different services. For full details of how we use this data for each of these different services, please read our full Privacy Policy.

How do we keep your personal information secure?

Ace Centre limit access to your personal data to people who have a business need to see it. Appropriate security measures are taken to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also have procedures in place to deal with any suspected data security breach, and will notify you (and any applicable regulator) of a suspected breach where we are legally required to do so.

Your rights

Under data protection legislation, you have a number of rights in relation to your personal information. You have the right to:

  1. request access to your personal information;
  2. request rectification of your personal information which means you are able to have inaccurate personal information corrected without undue delay;
  3. request erasure of your personal information when certain conditions apply;
  4. restrict processing under certain circumstances;
  5. object to processing;
  6. data portability in some circumstances.

If you wish to exercise any of these rights please contact our Data Protection Officer (DPO) by emailing, or by writing to DPO, Ace Centre, Hollinwood Business Centre, Albert Street, Oldham OL8 3QL

Requests that relate to rectification, erasure or restricting processing will be passed to any recipients of your personal information.

There may be occasions when Ace Centre are unable to comply with requests to exercise the rights above.  Should this apply to a request you make, it will be explained to you why Ace Centre are unable to comply with the request and any options available.

Where your personal information is being processed using consent, one further right is the right to withdraw your consent at any time.  You should be aware that, while Ace Centre will stop using your information for that purpose with immediate effect, it may not always be possible to remove information from the public domain, for example where it has been used in hard copy publications.  You should also be aware that the ability to withdraw consent only applies to information considered to be personal. It does not usually apply to information about groups or organisations.

Further Information

For full details about how we handle your personal data, please click here.

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with our DPO in the first instance by emailing, or writing to DPO, Ace Centre, Hollinwood Business Centre, Albert Street, Oldham OL8 3QL

Alternatively, you contact the Information Commissioner’s Office

Website / Shop – Privacy Policy

Last Updated On 19-Apr-2022

Effective Date 19-Apr-2022

This Privacy Policy describes the policies of

Ace Centre,
Ace Centre, Hollinwood Business Centre, Albert Street, Oldham,
OL8 3QL,
United Kingdom of Great Britain and Northern Ireland (the),
phone: 0800 080 3115

on the collection,
use and disclosure of your information that we collect
when you use our website ( ).
(the “Service”). By accessing or using
Service, you are consenting to the collection, use and
disclosure of your information in accordance with this
Privacy Policy. If you do not consent to the same,
please do not access or use the Service.

We may modify this Privacy Policy at any time without
any prior notice to you and will post the revised
Privacy Policy on the Service. The revised Policy will
be effective 180 days from when the
revised Policy is posted in the Service and your
continued access or use of the Service after such time
will constitute your acceptance of the revised Privacy
Policy. We therefore recommend that you periodically
review this page.

  1. Information We Collect:

    We will collect and process the following
    personal information about you:

    1. Name
    2. Email
  2. How We Collect Your Information:

    We collect/receive information about you in the
    following manner:

    1. When a user fills up the registration form or otherwise submits personal information
    2. Interacts with the website
    3. From public sources
  3. How We Use Your Information:

    We will use the information that we collect
    about you for the following purposes:

    1. Marketing/ Promotional
    2. Creating user account
    3. Processing payment
    4. Targeted advertising
    5. Manage user account

    If we want to use your information for any other
    purpose, we will ask you for consent and will
    use your information only on receiving your
    consent and then, only for the purpose(s) for
    which grant consent unless we are required to do
    otherwise by law.

  4. How We Share Your Information:

    We will not transfer your personal information
    to any third party without seeking your consent,
    except in limited circumstances as described

    1. Ad service
    2. Analytics
    3. Data collection & process

    We require such third party’s to use the
    personal information we transfer to them only
    for the purpose for which it was transferred and
    not to retain it for longer than is required for
    fulfilling the said purpose.

    We may also disclose your personal information
    for the following: (1) to comply with applicable
    law, regulation, court order or other legal
    process; (2) to enforce your agreements with us,
    including this Privacy Policy; or (3) to respond
    to claims that your use of the Service violates
    any third-party rights. If the Service or our
    company is merged or acquired with another
    company, your information will be one of the
    assets that is transferred to the new owner.

  5. Retention Of Your Information:

    We will retain your personal information with us
    90 days to 2 years after user accounts remain idle
    or for as
    long as we need it to fulfill the purposes for
    which it was collected as detailed in this
    Privacy Policy. We may need to retain certain
    information for longer periods such as
    record-keeping / reporting in accordance with
    applicable law or for other legitimate reasons
    like enforcement of legal rights, fraud
    prevention, etc. Residual anonymous information
    and aggregate information, neither of which
    identifies you (directly or indirectly), may be
    stored indefinitely.

  6. Your Rights:

    Depending on the law that applies, you may have
    a right to access and rectify or erase your
    personal data or receive a copy of your personal
    data, restrict or object to the active
    processing of your data, ask us to share (port)
    your personal information to another entity,
    withdraw any consent you provided to us to
    process your data, a right to lodge a complaint
    with a statutory authority and such other rights
    as may be relevant under applicable laws. To
    exercise these rights, you can write to us at
    We will respond to your
    request in accordance with applicable law.

    You may opt-out of direct marketing
    communications or the profiling we carry out for
    marketing purposes by writing to us at

    Do note that if you do not allow us to collect
    or process the required personal information or
    withdraw the consent to process the same for the
    required purposes, you may not be able to access
    or use the services for which your information
    was sought.

  7. Cookies Etc.

    To learn more about how we use these
    and your choices in relation to these tracking
    technologies, please refer to our
    Cookie Policy.

  8. Security:

    The security of your information is important to
    us and we will use reasonable security measures
    to prevent the loss, misuse or unauthorized
    alteration of your information under our
    control. However, given the inherent risks, we
    cannot guarantee absolute security and
    consequently, we cannot ensure or warrant the
    security of any information you transmit to us
    and you do so at your own risk.

  9. Third Party Links & Use Of Your Information:

    Our Service may contain links to other websites
    that are not operated by us. This Privacy Policy
    does not address the privacy policy and other
    practices of any third parties, including any
    third party operating any website or service
    that may be accessible via a link on the
    Service. We strongly advise you to review the
    privacy policy of every site you visit. We have
    no control over and assume no responsibility for
    the content, privacy policies or practices of
    any third party sites or services.

  10. Grievance / Data Protection Officer:

    If you have any queries or concerns about the
    processing of your information that is available
    with us, you may email our Grievance Officer at
    Ace Centre,
    Ace Centre, Hollinwood Business Centre, Albert Street, Oldham,
    We will address your concerns in accordance with applicable law.

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